Patient satisfaction improved 41% across all markets
Patient satisfaction scores declining across 14 markets while regulatory requirements for patient-reported outcomes were tightening.
HealthPlus Pharma faced a dual challenge: declining patient satisfaction scores across 14 markets and new regulatory requirements demanding systematic patient-reported outcome measurement. globainsight deployed a unified patient experience programme across 120 hospitals and clinics, integrating real-time NPS and CSAT measurement with electronic health record systems. Within six months, patient satisfaction improved 41% across all markets, regulatory compliance was achieved three months ahead of deadline, and the programme identified £3.8M in operational savings.
Audited existing patient feedback systems across 120 sites, identifying 11 disparate tools and no standardised measurement framework.
Built unified patient experience measurement programme covering NPS, CSAT, and patient-reported outcomes across 14 markets.
Integrated globainsight platform with electronic health record systems for real-time patient feedback triggered by clinical events.
Rolled out closed-loop alerting system enabling hospital teams to respond to patient feedback within 4 hours.
globainsight transformed how we listen to patients. From fragmented feedback across 11 tools to a single, real-time view of patient experience across 120 sites.
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